DENISE A. BROWN
brownd@brookings.net

COMPUTER OPERATOR/DATA ENTRY-18 YEARS
WordPerfect, Formtool, Print Shop, Print Master, MS Windows 3.x, Win95, Amcon customized database, Unix, AS/400, R/S 6000, MSDOS, VM, MVS, Music, HTML, System36, OS/2, CalComp Plotter, CGI, JAVA, Photoshop, MS Word, MS Excel, MS Works, REXX, Windows 98, Windows NT Server, MS Access, Duties also included installation, maintenance and troubleshooting of all computer hardware, printer, software and server and working with Local Area Network, maintained daily incremental backups and weekly full system backups, Implemented a new customized SUPERClem (Law Enforcement) software package

16 YEARS MANAGEMENT AND PERSONNEL
open and close business on daily basis, interviewed, hired, fired and supervised up to 15 employees, calculated payroll to include some commissions within the business, helped maintain additional warehouses, setup employee schedules, maintained vehicle maintenance

CLERICAL
typing and word processing, opened and answered all mail, waited on customers, pulled/invoiced orders and credit memos, composed special sheets, filing, updated current business into new computer system, maintained operations manual

INVENTORY CONTROL
handled merchandise purchasing, created new item numbers for database, setup and controlled inventory locations, price checking, shipping and receiving, organized quarterly inventory teams and counting procedures, updated perpetual inventory

CUSTOMER SERVICE
extensive telephone experience-answered and routed calls, resolved customer concerns, complaints and special requests, maintained help desk for computer users, trained computer users/ operators, help computer users setup various internet services

FINANCIAL
handled accounting procedures-accounts receivable/payable, collections, petty cash reconciliation, deposit preparation and banking

EDUCATION
1982 - 1980 Certificate of Degree from North Dakota State School of Science, Wahpeton, ND
Enrolled in Data Entry, Computer Operations and General Office curriculum.
1980 - 1977 Diploma from Central High School, Aberdeen, SD
1980 - 1979 Certificate of Credit-Hub Area Multi-District Vocational Center- Clerical Training, Aberdeen, SD

EXPERIENCE
Pres - 1998 Brookings County Sheriff's Office, Brookings, SD COMPUTER OPERATOR
Pres - 1996 Midwest Micro-Tek, Brookings, SD WEBMASTER

• http://www.firstnb.com/index.html
• http://www.midwestmicro-tek.com/home.html
• http://www.firstnb.com/vermillion/index.html

Pres - 1995 Web Design by Denise, Brookings, SD WEBMASTER

• http://www.mirrnell.com
• http://www.tiac.net/users/seneca1/index.html
• http://sandbox.sdstate.edu/~brownd/ircbar.html
• http://www.brookings.net/~brownd/index.html
• http://www.sdstate.edu/~whum/http/home.html
• http://rc.sdstate.edu/~sdnug/sdnug.html

1998 - 1994 South Dakota State University, Brookings, SD COMPUTER OPERATOR
1994 - 1992 Amcon Distributing, Brookings, SD OFFICE MANAGER
1992 - 1990 Amcon Distributing, Rapid City, SD INVENTORY CONTROLLER
1990 - 1988 Child Daycare, DeSmet, SD DAYCARE PROVIDER
1988 - 1988 Aberdeen TV, Aberdeen, SD SECRETARY
1988 - 1984 Video-to-Go, Aberdeen, SD MANAGER
1984 - 1983 SD Department of Labor, ADP, Aberdeen, SD DATA ENCODER (temporary)
1983 - 1983 Northern Electric Co-operative, Bath, SD DATA ENTRY (temporary)

REFERENCES

AVAILABLE UPON REQUEST